Document Type
Article
Repository Citation
Moniz, Richard J. Jr.; Haras, Catherine; and Norman, Annie, "Listening to the Customer: Using Assessment Results to Make a Difference" (2010). Library Staff Publications. 8.
https://scholarsarchive.jwu.edu/staff_pub/8
Comments
Adapted from, “Listening to the Customer: Using Assessment Results to Make a Difference,” a panel discussion delivered on July 12, 2009, at the American Library Association Annual Conference in Chicago and sponsored by the LLAMA LOMS PELS Committee.