Welcome to the Center for Research and Evaluation publications and conference proceedings on Hospitality & Tourism.
Submissions from 2012
Error Management at Different Organizational Levels – Frontline, Manager, and Company, Priyanko Guchait, Min Gyung Kim, and Karthik Namasivayam
Submissions from 2010
Do Interesting Things Increase Behavioral Intentions? A Test of the Appraisal Structure of Interest and Relationship between Interest and Behavioral Intention: Applications in the Hospitality Industry, Min Gyung Kim and Anna S. Mattila
The Impact of Mood States and Surprise Cues on Satisfaction, Min Gyung Kim and Anna S. Mattila
The Relationship Between Consumer Complaining Behavior and Service Recovery: An Integrative Review, Min Gyung Kim, Chenya Wang, and Anna S. Mattila