For the last several years, the incorporation of hospitality has been a growing trend when for the healthcare industry. Traditionally, a hospital is viewed as an uncomfortable place to be for patients, so increasing the level of a hospitality-like atmosphere/environment has become important for patient satisfaction. “With the ever-growing choices for medical care, hospitals are having to incorporate a hospitality industry influenced atmosphere to attract and retain patients. Changes include physical and atmospheric design and better social standards when it comes to the care of the patient (Suess, 2018).”
Research provides several ideas for how and what to implement a hospitality environment in healthcare, specifically hospitals. Research also includes both patient and employee surveys that present various factors that could be implemented to ensure patient satisfaction is increased. This paper will examine the importance of a hospitality mindset in hospitals as well as how some of the hospitality industry’s practices/influences can increase patient satisfaction.
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Hadley, Susan, "Importance of a Hospitality Mindset: Patient Satisfaction in Hospitals" (2021). Hospitality Graduate Student Scholarship. 25.