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Article

Abstract

The hospitality industry has been dealing with the issue of unusually high turnover rates for years. Not only is employee turnover a large drain on company resources, it also has the ability to negatively impact businesses due to a decrease in customer service quality. For this reason, industry professionals and academics have sought to identify and implement strategies that aim to decrease turnover and increase employee retention. Focusing on the US Hotel Industry, this paper uses secondary research to identify and analyze the most commonly used strategies by categorizing them into six human resource practices. The purpose of this research is to analyze these strategies in such a way that will be useful to industry professionals who wish to lower their retention rates and academics as a basis for future research on the effectiveness of these methods.

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

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