This review paper looks at sustainability programs in the hospitality industry with a focus on the housekeeping departments in hotels. The traditional operations of some aspects of the housekeeping department would have a negative impact on the environment due to the amount of toxins in the chemical that they use to clean the rooms, the affect that those chemicals would have on staff and guest and also the amount of waste water that is created by the laundry. The programs that have been adopted by a number of hotels have reduced the use of toxic chemicals and also reduced the amount of waste water that is created. With the successful implementation of such programs the hotels benefits by the reduced cost of cleaning materials and lower usage of water, while at the same time creating a safer environment for both staff and guests. The paper will also look at how these sustainability programs are viewed by staff and guests. Also highlighted in this paper is that the implementation of sustainability programs in the hospitality industry specifically housekeeping departments are readily welcomed and accepted by most, however research shows that there were some who expressed that these programs have a negative impact on the wellbeing of both guest and staff.
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Smith, Clint, "Sustainable Housekeeping programs in the hotel industry beneficial or cause for concern?" (2020). Hospitality Graduate Student Scholarship. 12.