This study will be concentrating on the effects of technology on customer service quality in the hotel industry. The purpose of this research is to measure the satisfaction of the guests based on the growth in technology in a hospitable setting. The customer guest satisfaction ratings and responses for this research will be based on a pilot study conducted by convenience sampling. The participants in this study are guests that have visited one of the top hotel chains in the world. The method of convenience sampling is used due to the opportune surveys that are sent to guests inquiring their experience during their hotel visit. The results of this study will reflect the responses given by the participants in the pilot study based on their interaction with hotel technology. The guest satisfaction and effects on customer service based on technology will only represent the population of this pilot study, leaving room for additional research pertaining to technological growth.
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Temple, Chelsea M., "Effects on Hotel Customer Service Based on Growth in Technology" (2019). Senior Capstone Projects. 2.