Document Type

Research Paper


The range in generations of employees is creating differences unseen in the workplace, until now. According to Keene et al. (2015), Baby Boomers were born between 1945 and 1964; Generation Xers were born between 1965 and 1980; and Millennials were born between 1981 and 1996. This broad range of ages means that employees can now be anywhere from 22 to 73 years of age. That fifty-plus-year gap is causing frustration, stress, and confusion among employees. Each generation has been influenced by certain social and economic transitions, technological advancements, and organizational developments that have led them to develop different views of both work and the work-life balance (Bartley et al., 2007). A lack of cultural training for employees has caused frustrating circumstances such as assumptions and generalizations regarding employees of certain generations. With the hospitality industry employing a diverse range of employees, these circumstances are more prevalent than other industries. In the interests of working to combat these frustrations, further research was conducted in order to determine what training is best to implement within the hospitality industry.