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The Impact of Mood States and Surprise Cues on Satisfaction, Min Gyung Kim, Anna S. Mattila Hospitality and Tourism
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The Relationship Between Consumer Complaining Behavior and Service Recovery: An Integrative Review, Min Gyung Kim, Chenya Wang, Anna S. Mattila Hospitality and Tourism
Do Interesting Things Increase Behavioral Intentions? A Test of the Appraisal Structure of Interest and Relationship between Interest and Behavioral Intention: Applications in the Hospitality Industry, Min Gyung Kim, Anna S. Mattila Hospitality and Tourism
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