This PowerPoint presentation was delivered as part of a talk for the American Library Association's Annual Conference in Chicago, IL (sponsored by ALA's Library Leadership & Management Association). It focuses on a variety of practical ways that the libraries at Johnson & Wales University's Florida and North Carolina campuses have sought to both understand and respond to student concerns. Assessments touched upon include LibQUAL+, annual library surveys, focus groups, etc. A more detailed description of this presentation is also available in Library Administration & Management.
Moniz, Richard J., "American Library Association Annual Conference Presentation - Chicago" (2010). Library Staff Publications. Paper 4.