The DePaul University Library's Reference Department began developing a wiki for student training and support in 2006. More than an online "reference binder," it was a sea change in how we communicated with our students and each other. It enabled us to:
- Provide consistent training with reproducible results
- Have materials accessible anywhere, anytime
- Enable any team member to contribute to the process
- Update our documents in seconds and not have to print new copies
The wiki transformed student training and laid the groundwork for adoption of a librarywide intranet.
This poster session featured background information on the wiki, challenges and successes, quotes from student and staff users, and sample pages.
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Kraus, Hilary and Roser, Missy, "Turnkey Student Training: Transforming Communication and Content with a Wiki" (2009). Library Staff Publications. Paper 13.