Document Type



Poster session presented at the 6th Annual CLENE Training Showcase:
Best Practices in Training Staff Development and Continuing Education, American Library Association Annual Conference 2009, Chicago, IL


The DePaul University Library's Reference Department began developing a wiki for student training and support in 2006. More than an online "reference binder," it was a sea change in how we communicated with our students and each other. It enabled us to:

  • Provide consistent training with reproducible results
  • Have materials accessible anywhere, anytime
  • Enable any team member to contribute to the process
  • Update our documents in seconds and not have to print new copies

The wiki transformed student training and laid the groundwork for adoption of a librarywide intranet.

This poster session featured background information on the wiki, challenges and successes, quotes from student and staff users, and sample pages.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.



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