Title

Turnkey Student Training: Transforming Communication and Content with a Wiki

Authors

Hilary Kraus, Johnson & Wales University - ProvidenceFollow
Missy Roser, Amherst CollegeFollow

Document Type

Presentation

Comments

Poster session presented at the 6th Annual CLENE Training Showcase:
Best Practices in Training Staff Development and Continuing Education, American Library Association Annual Conference 2009, Chicago, IL

Abstract

The DePaul University Library's Reference Department began developing a wiki for student training and support in 2006. More than an online "reference binder," it was a sea change in how we communicated with our students and each other. It enabled us to:

• Provide consistent training with reproducible results
• Have materials accessible anywhere, anytime
• Enable any team member to contribute to the process
• Update our documents in seconds and not have to print new copies

The wiki transformed student training and laid the groundwork for adoption of a librarywide intranet.

This poster session featured background information on the wiki, challenges and successes, quotes from student and staff users, and sample pages.

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.

Repository Citation

Kraus, Hilary and Roser, Missy, "Turnkey Student Training: Transforming Communication and Content with a Wiki" (2009). Library Staff Publications. 13.
https://scholarsarchive.jwu.edu/staff_pub/13